This is a practice that was started during hybrid learning (when students could not move around as easily), and we thought it worked so well that we're going to continue it in the 2021-2021 school year! The aim is to get student's pressing tech needs (see below for what a "Pressing Tech Need" entails) taken care of by the end of first period! This will help everybody, including teachers who will need students to be tech-ready! Also, advisors will be clued into any students with recurring tech issues.
All students & advisors/homeroom teachers will include in the start of each morning a "Check Your Tech" routine - which is to establish loaner needs
This routine includes asking two questions: 1. Did you bring your device today? 2. Is your device charged enough to last the day and/or if not do you have a charger with you?
TECH NEED: A student forgot their device (iPad or Chromebook) at home --> SOLUTION: a loaner will be provided
TECH NEED: A student brought in a device that is not charged, and they do not have a charger with them --> SOLUTION: a loaner charger will be provided
TECH NEED: A student has a (very) malfunctioning device that will not allow them to make it through a morning class --> SOLUTION: a loaner device will be provided
Help Desk is managed during school hours by the Berkeley Carroll Tech Team. Sending an email to this address opens a support ticket, which will then be delegated to the tech person best suited to answer your question.
This is a more efficient method than emailing a specific person on the team, as there may be someone with more capacity to answer your question sooner! An email to a specific person may also result in a lost request if the person you contacted is not in that day.
A note on Digital Essentials: We are excited to be incorporating Digital Essentials back into the 2021/2022 schedule (all year for 5th & 6th grade; first trimester for 7th & 8th grade). This will be also be designated class time to help manage tech needs, if necessary.
We will also be supporting teachers who are using tech in the classroom, so will ideally be in the loop about what apps/tools are being used for different classes, per grade level. Please communicate with us if you are using tech tools in your classroom, even if you do not anticipate questions!
In some circumstances, it might make more sense for you to email us about the question yourself. In this case, please use the following protocol:
Email "firstname.lastname@example.org" - we have a designated person who helps us with Veracross issues, and they will be able to help you most efficiently.
“Google Drive is not working correctly on my iPad. I get an error message when I try to upload a file. Here is a screenshot of the message. I tried rebooting the iPad and signing back in to Google, but that didn’t help. This isn’t urgent, but I need it for next Tuesday. I am free after 2pm today.”
This gives us much more information to investigate. Now we know the app and the circumstance. Screenshots of the problem are almost always helpful. Also since they told us that they already tried two very common solutions to the problem (rebooting and signing back in), we won’t ask the person to try these and can immediately move on to other possible solutions. Lastly, this request lets us know when is a good time to reach out and how urgent the request is helps us prioritize.
“My iPad is glitchy.”
This gives the team nothing to go on. The only way we can help is to write the person back asking for more information and wait for a reply. If we have more information up front, we can investigate to see if the issue is more widespread (i.e. a known outage). Also we won’t suggest you try things you have already tried.
Printing Tips & Norms: